Terms and Conditions

Privacy Policy

Collection and Use of Information

Personal information may be collected when individuals contact the practice, complete intake forms, or engage in counselling services. This information is used solely for purposes related to communication, assessment, treatment planning, and the provision of psychotherapy services. Only the minimum necessary information is collected.

Confidentiality

All client information is kept confidential and will not be disclosed without written consent, except where disclosure is required or permitted by law. Situations where confidentiality may be limited include:

• Risk of serious harm to the client or another person

• Suspected abuse or neglect of a child, elder, or dependent adult

• Court orders, subpoenas, or other legal requirements

• Regulatory requirements of the CRPO

Storage and Security

Reasonable administrative, technical, and physical safeguards are used to protect personal information from loss, theft, or unauthorized access. While secure methods are used, no electronic communication or data storage can be guaranteed to be completely secure.

Electronic Communication

Email and other electronic communications may be used for scheduling or general inquiries. These methods carry some privacy risk, and clients are encouraged to avoid sharing sensitive clinical information electronically unless appropriate safeguards are in place.

Access to Information

Clients may request access to their personal health information or request corrections, subject to legal and professional limitations.

Updates to This Policy

This Privacy Policy may be updated periodically. Continued use of services or the website constitutes acceptance of any revisions. For privacy-related questions or requests, please contact zenia@turelcounselling.com.

Informed Consent and Psychotherapy Services

Entering psychotherapy is a voluntary and collaborative process. The following information is provided to help clients make an informed decision about participating in counselling services with Zenia Turel Counselling & Psychotherapy.

Nature of Psychotherapy

Psychotherapy involves discussing personal thoughts, emotions, experiences, and relationships in a safe and supportive environment. Evidence-based therapeutic approaches may be used and tailored to individual needs and goals.

Potential Benefits and Risks

Many clients experience improved insight, coping skills, emotional regulation, and overall well-being. However, therapy may also involve discussing difficult experiences or emotions, which can sometimes feel uncomfortable or distressing. Outcomes vary, and specific results cannot be guaranteed.

Voluntary Participation and Right to Withdraw

Participation in therapy is voluntary. Clients may ask questions, request changes to the treatment approach, or discontinue services at any time, subject to discussion of appropriate next steps or referrals if needed.

Confidentiality and Its Limits

All information shared in therapy is confidential except in circumstances required or permitted by law, including:

• Risk of serious harm to self or others

• Suspected abuse or neglect of a child or vulnerable person

• Legal requirements such as court orders or subpoenas

• Professional regulatory obligations

Fees, Cancellations, and Communication

Information regarding session fees, payment, cancellation policies, and communication practices will be provided separately through service agreements or intake documentation.

Questions and Consent

Clients are encouraged to ask questions at any time. Beginning psychotherapy services indicates understanding of this information and agreement to participate in the therapeutic process. For further information or to begin services, please contact zenia@turelcounselling.com